How does the new product get delivered to you?
Professional delivery is available in the Chicagoland area by our trucks or nationally via LTL shipping. We can help coordinate the delivery. If you prefer, we can also hold your items at our showroom and you can pick them up.
Westlake uses LTL shipping to deliver large or hard to ship items. The freight carrier will call the consignee to confirm the delivery time window. LTL delivery drivers will not come into your house, all deliveries are curbside. Please coordinate with your installer to assist you on these deliveries.
What do I do if my order arrives damaged?
Call us immediately. All received shipments need to be unwrapped and fully inspected within 24 hours of receipt. Take photos of the damaged items to support your claim.